Policy Page
Re-Do Policy
At Luna the Hair Studio, your satisfaction is our top priority. We understand that sometimes a fresh cut or color might not turn out exactly as you envisioned. That's why we offer a straightforward Re-Do Policy:
If, after your appointment, you find there's something about your hair color or cut that doesn't quite meet your expectations, we're here to make it right. Please reach out to us within 7 days of your original visit. We encourage you to directly contact the stylist who worked with you, so they can understand your concerns and schedule an adjustment appointment.
Our goal is simple – we want you to love your hair! Our team is committed to working with you to achieve the look you desire. Your happiness with our service is essential to us, and we're dedicated to ensuring you walk out of Luna the Hair Studio feeling confident and pleased with your hairstyle.
Payment Policy
At Luna the Hair Studio, we aim to make your experience as smooth and convenient as possible, right down to the payment process. To accommodate your needs, we offer several payment options:
Cash: Always a classic and straightforward way to pay.
Credit Cards: We accept most major credit cards for a hassle-free transaction.
Venmo: For a quick and secure digital payment, you can use Venmo.
Please note that we do not accept checks. This policy helps us streamline our payment process and ensure security and efficiency in all transactions.
We appreciate your understanding and cooperation with our payment policy, allowing us to focus more on providing you with the best hairstyling experience at Luna the Hair Studio.
Cancellation Policy
At Luna the Hair Studio, we value the time of our clients and stylists. To ensure efficient scheduling and service, we have a clear cancellation policy:
Credit Card Information: During your first appointment, we'll securely take your credit card information. This is a standard procedure to facilitate our cancellation policy.
24-Hour Notice: If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. This allows us to adjust our schedule accordingly and possibly accommodate other clients.
Cancellation Fee: If a cancellation occurs with less than 24 hours' notice, or in the event of a no-call, no-show, we will charge 50% of the service fee to the credit card on file.
This policy helps us respect the time and effort of our stylists and ensures that we can continue offering the best service to all our clients. We appreciate your understanding and cooperation in maintaining a smooth and respectful scheduling process at Luna the Hair Studio.
Gratuity Policy
At Luna the Hair Studio, we deeply appreciate your patronage and the trust you place in our team to provide exceptional hairstyling services. If you're considering leaving a gratuity for our stylists, we have a simple and preferred method:
While gratuities are never expected but always appreciated, we kindly prefer them in Cash or through Venmo. This preference is due to the high fees associated with processing tips through credit cards. By choosing cash or Venmo for gratuities, you help ensure that the full amount of your appreciation goes directly to the stylist who served you.
Your generosity and understanding of this policy are greatly valued. It allows our stylists to fully benefit from your gratuities and continue delivering the high-quality service you expect at Luna the Hair Studio.
Silent Appointment Request
Silent Appointment Option: Should you need a moment of quiet, whether due to anxiety, fatigue, or any other reason, we invite you to request a silent appointment. This judgment-free choice is here for you whenever you need it, as your mental health and comfort are our priority.